My Résumé:
QUALIFICATIONS
Excellent
communications skills (verbal and written)
Extensive computer skills
Outstanding project management capabilities
Able to productively collaborate with individuals at all levels within a
company
Multi-tasking and sense of urgency
Proofreading
Strong focus on customer service and ability to understand client needs
Negotiation skills
EDUCATION
May, 2003 Worcester
State College Worcester, MA
Bachelor of Science in Business Administration
Maintained an average 3.87/4.0 GPA in major classes.
Completed 14 courses in one year
Dean’s List
EMPLOYMENT
2010-Present
Smart Source Wayland, MA
Fulfillment Manager
Deliverables
and Inventory Management, Control and Reconciliation
Monitor release of
deliverables ensuring order accuracy and on time delivery.
Reconcile receivables vs. releases to audit inventory levels and maintain
adequate supply levels issuing Re-Order Notices as needed, based on
historic usage and forecasting
Warehouse management and relations
Web
Content Management (Four51:
a commerce & connectivity solution that connects businesses to customers
and suppliers, to establish an order and automate the flow of goods and
content.)
Administrator - responsible for managing user access permissions
Creator/Editor- responsible for creating and editing content
Developer of customer web training and user assistance through technical
support
Ad
hoc reporting and Spreadsheet Development
Data retrieval and
mapping through SQL & ODBC (Open
Database Connectivity)
Effectively using Microsoft technology to improve
efficiency and reduce time expenditure through VBA
2005-2009
Data Associates Waltham, MA
Customer Service Representative - Responsibilities included Project Management,
Customer Support & Service,
Account Maintenance, Inventory Management,
A/R & A/P.
Supported three sales representatives on 19 accounts and serviced an additional
50 house accounts on my own for the company.
Project
Management through the entire life cycle, from initial customer
inquiry to project development, materials recommendation and acquisition,
supplier/vendor selection, graphic design and specifications development, cost
estimating and turn around mark-up pricing, proofing and trafficking to
approval stage, following up with supplier to maintain production and delivery
schedule, shipment tracking and delivery confirmation.
Customer
Service and Support including inbound customer calls
for current and/or new items, outbound calls to current clients on delivered
goods, future needs and projects, recommendations for supplementary materials,
collateral pieces, etc., based on customer needs and vision.
Inventory
Management to prevent out-of-stock of critical client goods, release
of goods held in storage, warehouse count reconciliation, replenishment
scheduling and storage for future release.
Account
Maintenance including regular review of Unbilled Costs report,
Warehouse Release Audits and Unpaid Invoice Statements.
A/P &
A/R verification of vendor invoices as compared to
previously provided estimates, review of final invoices to customers to insure
accuracy, follow up calls to customers to successfully resolve unpaid/short
paid invoices.
1997-2002
Staples, Inc. Framingham, MA
ROP Production Coordinator, Creative Execution
Managed
production, development and release of all ROP print advertising to 500+
newspapers nationwide, while maintaining the design character as conceived by
the Creative Department, verifying accuracy of pricing, product identification
and specifications, store locations, event dates, and newspaper color system
and size requirements.
Scheduled,
created, versioned and verified wireless phone "patches"
of information to fit into the circular print advertising.
Created
and maintained product image database to provide a complete record of all
uses of images on file.
Trained
and developed a free-lance team with the goal of creating a solid
full-time core staff that fit within the corporate culture.